Your privacy is important to us. It is RMI Auto Detail's policy to respect your privacy regarding any information we may collect from you across our website, http://rmiautodetail.com, and other sites we own and operate. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service.

 

What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. We don’t share any personally identifying information publicly or with third-parties, except when required to by law. Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

 

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.

 

This policy is effective as of 1 August 2016.  **Effective immediately, RMI Detail Studio gift cards, whether purchased in-store or online, must be used within six months from the date of purchase. Beyond this period, gift cards will expire and cannot be used to pay for services or products, nor will any remaining balance be redeemable for cash. No extensions, refunds, or replacements for lost, stolen, or damaged cards will be offered. The act of purchasing or using our gift cards signifies acceptance of these terms. These conditions apply to all gift cards and are subject to change without prior notice. For balance inquiries or additional information, please reach out to us. Vinyl and wrap services at RMI, once a down payment is made for vinyl wrap services at RMI Detail Studio, it is non-refundable. This is because each down payment is used to purchase vinyl material that is specifically ordered and customized for your vehicle. Vinyl wraps are made to fit your car’s exact specifications, and as such, the material cannot be reused or repurposed for another vehicle. We appreciate your understanding and commitment to our process.

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RMI Vehicle Release Policy 

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All customers dropping off a vehicle for any service at RMI, when referred by a company or individual, must understand that RMI reserves the right to withhold the vehicle after completion of work until full payment is received. This applies especially when the referring company or individual is responsible for payment. The vehicle will not be released until RMI receives full payment.

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RMI Pricing and Payment Policy

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Effective Date: July 6, 2016

At RMI Auto Detail Shop in Ogden, Utah, we're dedicated to delivering top-tier vehicle and boat detailing services with transparency and fairness. To protect our small business from payment disputes, lawsuits, and judgments while complying with Utah law (including repairman's liens on personal property per Utah Code Ann. § 38-10-101 et seq.), this policy outlines our procedures for estimates, agreements, and payments. We've transitioned from relying solely on verbal agreements to include simple documentation for everyone's protection.

1. Estimates Are Preliminary

Phone or initial verbal quotes are non-binding estimates based on limited details provided. Actual costs may increase upon in-person inspection due to unforeseen issues (e.g., deeper contamination or additional time/materials needed). We're committed to transparency but cannot be held to phone quotes.

2. Agreement Process

Upon drop-off, our team will conduct a walkthrough inspection and verbally discuss the updated estimate, noting any differences from the initial quote. To confirm your verbal acknowledgment and agreement:

• You must sign a simple one-page Work Authorization Form before work begins. This form lists the estimated total, services, and a summary of this policy.

• Your signature authorizes the work to proceed—no services start without it. This documentation replaces verbal agreements alone and serves as clear proof of consent.

3. Final Billing

The final invoice reflects the actual services completed. Any adjustments exceeding 10% of the estimate require your prior written approval on the form. At pickup, no negotiations, lowballing, or disputes are permitted; payment is due as agreed.

4. Payment Terms

Full payment is required at pickup via cash, card, or certified check. Vehicles or boats left unpaid beyond 24 hours will incur a $50 daily storage fee.

5. Non-Payment Protections

Failure to pay grants us a statutory repairman's lien, allowing us to retain the item until full payment (including any fees). We may pursue enforcement through legal action, such as lien foreclosure, court judgments, and recovery of costs/attorney fees. By signing the form, you agree to these remedies.

6. Dispute Resolution

Submit any concerns in writing within 24 hours of invoicing. Payment obligations remain due during review. All disputes are governed by Utah law in Weber County courts.

By dropping off your vehicle or boat, you agree to these terms. This policy ensures we can continue providing quality service while standing strong against bad-faith disputes. Have questions? Reach us at 385-240-0886 before starting.